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Cause and Effect Diagram

The 'Cause and Effect Diagram' (also known as the 'Ishikawa Diagram' or 'Fish-bone Diagram') is a popular technique for analysing problem causes in which a diagram, with the appearance of a fish bone, is constructed. This resource shows how to construct a cause and effect diagram and gives real-life examples of how it is used - both qualitatively and quantitatively. £1.95 (PDF, 3 pages, 57KB)

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